FREQUENTLY ASKED QUESTIONS
How do I receive the PCR test?
Only valid for UK customers, and available through 24 tracked Royal Mail.
What is the shelf life to the PCR test?
Approximately 3 months.
When do I send the test kit back to lab?
test to be sent 72 hours before departure - Laboratory will turn around tests in 24 hours after receiving.
For Expedited tests for results within SAME DAY of receipt of test costs are GBP40 extra
What do I do if I want a walk in booking at reading lab?
Contact the laboratory for the appointment : 0203 875 5160 and quote "Brightsun"
How to I perform my test - You Tube link?
Do tests need to be stored in special temperature?
Tests should be stored at room temperature out of direct sunlight.
How do I send the completed test back (post-box / post office)?
Post Office with tracked delivery - costs for these are to be paid by passenger/agent and post office must be informed that PCR tests are contained in package
What if the test does not reach the laboratory , how can emergency tests be arranged and how do I claim compensation from post office?
Compensation within London Customers to get a free test done from READING FIT TO FLY
Compensation outside London Customers to get an alternative test and we will pay for that test
When will I get the results of PCR test and how?
Email / Fit to fly certificate will be sent by 19:00 on any working day
For urgent / emergency cases contact GFT@brightsun.co.uk for enquiries.
What happens if a test result is invalid/ inconclusive?
A full refund will be provided
when do I need to order my inbound tests?
at least 72 hours prior to your departure back to UK.
Will I receive a FIT to FLY CERTIFICATE with a QR code ?
Yes a QR code will be generated.
Do I need someone to be present at location to accept the testing kits?
No the PCR test will be posted through post box.
Can I deliver the test kits after the test to laboratory?
Yes drop off to laboratory in Reading between 09:00- 19:00.
Storing tests in office - costs per test, and how long can I store tests for?
Out of Sunlight at room Temperature. Tests can be stored for 3 months.